Dundalk Companies Optimum Results and Customer Perceptions have been recognised with Business All-Star Accreditation from the All-Ireland Business Foundation.

Optimum Results brings cost-effective, training and HRD services to its clients using an advanced online/blended learning & LMS services division, while its sister company Customer Perceptions measures operational performance through a dedicated mystery shopper service.

Optimum Results is the only company to have three business development programmes classified by the European Union’s Training Foundation (ETF) as “International Best Practice”.

With over 27 years’ experience, Customer Perceptions’ bespoke research solutions help clients to enhance their customer experience, gain insight into their competitors, increase customer retention, monitor standards and ultimately, increase sales and revenue.

The Optimum Results team has been recognised with a second consecutive Business All-Star Accreditation, and the title of All-Star SME Management Skills Development Company 2023 for their outstanding contribution to quality and standards in the field of management skills.

Customer Perceptions have achieved their first Business All-Star Accreditation in recognition of their conduct in the areas of trust, performance and customer-centricity

Announcing the news of Optimum Result’s achievement, Deputy Chair of AIBF’s Adjudication Board, Kieran Ring, said:

I am delighted to recognise both Optimum Results and Customer Perceptions for their outstanding performances in their audit for Business All-Star accreditation. The result saw the companies being accredited with Business All-Star Accreditation for the second and first time respectively. This accreditation recognises Optimum Results and Customer Perceptions for their conduct in the areas of trust, commitment, performance & customer centricity. Optimum Results and Customer Perceptions are hereby included in the AIBF register of Irish Business Excellence.

Reacting to the news of his company’s achievement, Optimum Results and Customer Perceptions’ Managing Director Aidan Harte said:

On behalf of the teams at Optimum Results and Customer Perceptions, I would like to express my pride in achieving this double Business All-Star Accreditation. We strive to serve our clients and help them to become the best versions of themselves – this accolade shows us that we are delivering real value. We are delighted to be part of the AIBF TRIBE and we display the AIBF Marque proudly as a symbol of trust and quality.

Managing Director of the All-Ireland Business Foundation Kapil Khanna said: The accreditation, which is now held by over 500 firms, is needed by the thousands of small and medium businesses which operate to their own standards but have nothing to measure them by.

He said: We evaluate a company’s background, trustworthiness and performance, and we speak to customers, employees and vendors. We also anonymously approach the company as a customer and report back on the experience. The business goes through at least two interviews and is scored on every part of the process against set metrics.

About The All-Ireland Business Foundation

The All-Ireland Business Foundation is an autonomous national accreditation body tasked with enterprise development and the promotion of Best-in-Class Irish businesses. As the accreditation body for the Business All-Star mark, the AIBF recognises Best-In-Class Irish businesses. Companies that merit recognition based on an independent audit of their performance, reputation, and customer-centricity.

Business All-Star Accreditation Is The Nation’s Symbol Of Trust

Currently, there are over 650 companies that are accredited by AIBF. Since 2014, over 5000 companies have participated in our programs.

The AIBF also hosts the annual All-Ireland Summit and monthly gatherings to promote peer-learning and collaboration among its accredited companies.

To learn more about Optimum Results Ltd, visit their All-Star showcase page All Ireland Business Foundation.