Dublin Call Centre OceanConnects has been named All-Ireland Call Centre Of The Year 2022 by the All-Ireland Business Foundation.
Established in 2004, OceanConnects is a call centre which operates out of Dublin headquarters providing high-quality outsourced communication solutions to small, medium, or large enterprises in Ireland and overseas.
The company’s services are based on 7 methods of contact and communications, call centre services, bulk voice message, help desk support, email support services, SMS, live chat support services and social media monitoring.
The business has achieved Business All-Star Accreditation for a third year in recognition of its contribution to the development of standards in the call centre industry.
Business All-Star Accreditation is an independently verified standard mark for indigenous businesses, based on rigorous selection criteria.
The Accreditation is overseen by the prestigious All-Ireland Business Foundation, whose adjudication panel is chaired by Dr Briga Hynes of the University of Limerick and Kieran Ring, CEO of the Global Institute of Logistics.
Reacting to the announcement, OceanConnects Owner Helen Rowland said:
We are proud to celebrate our recent winning of 3 times ‘All Star Accreditation’ and for the second year running, The Best All-Ireland Centre of the Year 2021/22. It recognises the hard work and dedication of our Team in providing the Best Service to our Customers. Our efforts are mainly focused on our Customers experience, OceanConnects’s Brand and at the same time, encouraging our Team to reach our Customer’s Goals and their KPI’s time and time again. It is incredible to see the positive impact on the growth and success of our Customers by using an effective tool of outsourcing.
Deputy Chair on the Adjudication Board Kieran Ring, said in support of the announcement: “The Brand Geeks has achieved AIBF All-Star Munster Marketing Agency 2022, in recognition of the company’s outstanding contribution to marketing standards. Furthermore, we wish to recognise The Brand Geeks’ conduct in the areas of trust, commitment, performance & customer-centricity. The Brand Geeks is hereby included in The AIBF Register Of Irish Business Excellence for the second year in a row.”
Managing Director of the All-Ireland Business Foundation Kapil Khanna said the accreditation, which is now held by over 500 firms, is needed by the thousands of small and medium businesses which operate to their own standards but have nothing to measure them by.
He said: “We evaluate a company’s background, trustworthiness and performance, and we speak to customers, employees and vendors. We also anonymously approach the company as a customer and report back on the experience. The business goes through at least two interviews and is scored on every part of the process against set metrics.”
The All-Ireland Business Foundation (AIBF) is an autonomous national accreditation body tasked with enterprise development and the promotion of Best-in-Class in Irish business.
The Foundation actively engages and supports its network through peer dialogue, collaboration, mentoring and enterprise development activities. Companies are qualified for accreditation by completing an enterprise audit and are identified by their use of the AIBF’s Business All-Star Marque.
To learn more about OceanConnects, visit their All-Star showcase page here.