Call Pal Achieve Second Consecutive Business All-Star Accreditation

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Call Pal | AIBF
Rachael Gray, MD Call Pal pictured with Donna Marie Murray & Eoghan Murray at their Exhibitor Stand at the All-Ireland Business Summit at Croke Park.

Galway Call Answering Business Call Pal have achieved Business All-Star Accreditation for a second consecutive year.

Call Pal provides a professional, cost-effective solution by giving its clients access to a nationwide call answering service.

Managed by a dedicated team of experienced receptionists, Call Pall literally ‘catches’ all their clients’ calls, making sure that they never miss a potential or existing client again.

Call Pall have been recognised with their second Business All-Star Accreditation for their conduct in the areas of trust, performance and customer-centricity.

Business All-Star Accreditation is an independently verified standard mark for indigenous businesses, based on rigorous selection criteria.

The Accreditation is overseen by the prestigious All-Ireland Business Foundation, whose adjudication panel is chaired by Dr Briga Hynes of the University of Limerick and Kieran Ring, CEO of the Global Institute of Logistics.

Reacting to the announcement, Call Pal Managing Director Rachael Gray said:

The Call Pall team is delighted to share that we have achieved a second consecutive Business All-Star Accreditation with the All-Ireland Business Foundation. This prestigious accolade recognises our contribution to quality and standards in the phone answering industry and we are incredibly proud of our team’s effort. Our second Business All-Star highlights our ongoing commitment to excellence and our dedication to providing exceptional service for our customers.

Deputy Chair on the Adjudication Board Kieran Ring, said in support of the announcement: “Call Pal has achieved AIBF Business All-Star Accreditation, in recognition of the company’s conduct in the areas of trust, performance and customer-centricity. Call Pal is hereby included in the AIBF Register of Irish Business Excellence for the second year in a row.”

Managing Director of the All-Ireland Business Foundation Kapil Khanna said the Accreditation, which is now held by over 500 firms, is needed by the thousands of small and medium businesses which operate to their own standards but have nothing to measure them by.

He said: “We evaluate a company’s background, trustworthiness and performance, and we speak to customers, employees and vendors. We also anonymously approach the company as a customer and report back on the experience. The business goes through at least two interviews and is scored on every part of the process against set metrics.”

The All-Ireland Business Foundation (AIBF) is an autonomous national Accreditation body tasked with enterprise development and the promotion of Best-in-Class in Irish business.

The Foundation actively engages and supports its network through peer dialogue, collaboration, mentoring and enterprise development activities. Companies are qualified for Accreditation by completing an enterprise audit and are identified by their use of the AIBF’s Business All-Star Marque.

To learn more about Call Pal, visit their All-Star showcase page here.